When you access the pages of the Secret Natura’s website, you are accepting all the platform’s Terms and Policies. All your personal information and data collected will be used to make your visit to our website as productive and enjoyable as possible.

This Privacy Policy regulates the treatment of the users’ personal data collected during the use of Secret Natura’s website. The availability of your personal data implies the knowledge and acceptance of this Privacy Policy that is complemented by the Terms and Conditions of Use of Secret Natura’s website.

The guarantee of confidentiality of users’ personal data in our website is important for Secret Natura and the personal information collected may include your name, e-mail, telephone and / or mobile phone number, address, date of birth and / or others.

Secret Natura may have links to websites that are operated by others. Our privacy policy does not apply to other websites, so if you visit another website beyond ours, you must read and accept the respective privacy policy. You must also accept that Secret Natura does not control the content of these websites and does not assume any responsibility for the privacy policy or content published on those websites. In addition, a link to a website other than Secret Natura does not mean that Secret Natura supports it, or the products and services referenced there.

The links on the Secret Natura platform can lead to other websites, on which Secret Natura is not responsible, approves or in any way supports or subscribes to the content of these websites, or the websites linked to or referred to in them.

Secret Natura is not responsible for damages that may interfere with the normal operation of the user’s computer, network, or other assets, due to access to the Secret Natura website.

Secret Natura is not responsible for the availability of any external resources or for any policy or content (including misrepresented or defamatory content) on any other platform, including (without limitation) any advertising, product or other content or service available, or for any damage, loss or offense caused or allegedly caused by any content, stuff or service available on such websites or resources external to the Secret Natura platform.

The information contained in Secret Natura platform may contain technical imprecisions or typographical errors. Any responsibility of Secret Natura, in any way, consequent from such imprecisions or errors is expressly excluded to the fullest extent permitted by law.

In no event shall Secret Natura be responsible, directly or indirectly, for any resulting damage or in any way related to the use of this website.

Collection and Processing of Personal Data

The user, as a customer enrolled in a trip or with a reservation made, gives express consent to all information, including personal data, can be transmitted to authorities for the purposes of border control and security in air travel, land and sea, as well as partners of Secret Natura in order to carry out the best program available for your stay, including data and information you provide us related to your health, food preferences, private health information, among others relevant only for your best stay.

Occasionally, Secret Natura produces photo and/or video content during its clients’ travels or reservations to use as promotional material, where it assumes the consent of participants on the trip, unless they clearly convey that they do not allow it.

The use of certain features of Secret Natura’s website may imply the availability of user’s personal data, such as registration as a host or user. Such data will be processed by Secret Natura to:

  • Contact requests: personal data will be processed, with your consent, to manage the contact established with the host and provide extra information requested by the host.
  • Make Reservations: personal data will be processed for the purposes of pre-contractual steps and to manage the reservations.
  • Sending information, offers and promotional packs related to our products and partners.

All data collected through registration and navigation on Secret Natura’s platform are entirely confidential and are only intended for the management of customers, services and marketing actions.

When making a contact via email through our website, if you select the option “sign up for the Newsletter” your email will become part of our database being used for marketing purposes.

Therefore, all your registration data is entirely confidential and will be used exclusively to send you news, promotions, marketing and to serve you better creating tailored marketing offers. If you consent to receive marketing and / or commercial information, your data will be stored until you revoke your consent.

General Data Protection Regulation – Secret Natura

After May 25, 2018, came into force the GDPR or General Data Protection Regulation. This new regime has replaced all data protection legislation, adding new requirements and aiming to standardize all legislation in EU Member States particularly regarding online activity.

Taking into account this new legislation, Secret Natura took all measures in order to guarantee compliance with this new community regulation, guaranteeing the legality, justice and transparency with which platform users’ personal data are collected, used and maintained.

Secret Natura treats your privacy with the utmost care and, as such, the following sections explain what information we collect, how it is treated and for what purpose and how you can manage your personal information.

Secret Natura collects only absolutely essential data from its users for making online reservations by filling out forms related to the stay and trip, plus reservations for tourist accommodation and tourist entertainment activities, not being shared with any entity or organization in addition to those strictly involved in the process and providers of the contracted service.

In the following links you can find more information:




The company responsible for the treatment of your personal data is:

Secret Natura


Online Platform

(completar e confirmar) Secret Natura’s website is hosted by …….(empresa onde se encotra o domínio do site) and is managed by Secret Natura. Some data such as IP, browser type and version, date and time, and the website, if applicable, are recorded. The IP is stored anonymously. This data is necessary for various security and analysis techniques. The legal basis for this treatment is Art. 6 (1) f of GDPR.


Emails sent to and from our email addresses are handled outside the European Union by Google. You can consult Google’s data processing policy here https://cloud.google.com/security/gdpr/

Emails are kept on these services for a minimum time in order to safeguard that no email is lost in the event of a technical failure. The legal basis for this treatment is Art. 6 (1) f of the GDPR.

How do we collect your data?

All data collected is expressly authorized by the user himself, except for automatically collected cookies, as defined later in this document. Therefore, it is the user himself who gives consent for his information to be processed with confirmation fields on the respective forms, when applicable.

We collect your data when registering on our platform, when filling out a contact form or when requesting a reservation.

 How do we treat and for what purpose do we use your data?

  • For billing, we use your First Name, Last Name, Address, TIN (Tax Identification Number) and Email
  • For payment processing, your data is sent to the responsible entity
  • To update the status of your reservation, we use Name, Address, TIN and Email

If you have registered your email in the form provided for our newsletter, we use your email to send news and marketing information.

 You have the right to correct your data

Users can exercise, at any time, their rights of access, rectification, cancellation and opposition to the treatment of their personal data, as well as revoke their consent under the legally provided terms, using the email address info@secretnatura.com for this purpose.

If the data owner considers that his personal data is incorrect or incomplete, he has the right to rectify or complete them, without undue delay.

Right to data removal

The data owner can, at any time, asks Secret Natura to delete his personal data, in case they are no longer necessary to fulfill the purpose of the processing. However, the company is not obliged to delete the data if:

  • Their treatment is necessary to respect freedom of expression and information
  • The personal data is needed in order to comply with a legal obligation
  • There are other reasons of public interest to preserve personal data, such as reasons related to public health or scientific and historical research
  • The preservation of personal data is necessary in the context of a judicial process

Automated decision and profiling

There are no automated decisions.

Notification of data breaches

There is a data breach if the personal data for which the company is responsible are disclosed, both accidentally and/or illegally, to unauthorized recipients, are altered or the access to them is temporarily interrupted.

If a data breach that poses a risk to individual rights and freedoms occurs, our company will inform the data protection authority within 72 hours of becoming aware of it.

If the breach poses a high risk for data owners, our company may also be required to inform all affected people.

In order to protect users’ personal data, Secret Natura uses security systems, rules and other procedures, in order to guarantee the protection of personal data, as well as to prevent unauthorized access to data, improper use, disclosure, loss or destruction.

However, it is users’ responsibility to guarantee and ensure that the devices and equipment used to access the Secret Natura’s website are adequately protected against harmful software, computer viruses and other illegal forms of remote access.

Response to requests

If our company receives a request from a person who wishes to exercise his rights, we will respond to this request without undue delay and, in any case, within one month of receiving the request. This period may be extended by a period of two months for complex or multiple requests, provided that the person is informed of the extension. Orders will be handled free of charge.

If a request is refused, we will inform the interested part of the reasons for the refusal and the right to complaint with the data protection authority.


Data protection from conception and by default

Data protection from conception implies that Secret Natura considers data protection since the first stages of processing personal data. In accordance with this principle, the company responsible for the processing of personal information takes the necessary technical and organizational measures to apply the principles of data protection and to protect the rights of data owners.

The default data protection implies that Secret Natura always adopts, as a default definition, the settings that most and best protect users’ privacy.


Secret Natura uses cookies to help determine the utility, interest, number of accesses to the platform, collection of analytical data on the quantity and quality of traffic on the platform using the Google Analytics service, allowing faster and more efficient navigation and eliminating the need to repeatedly enter the same information. Therefore, Secret Natura will be able to provide a more personalized and tailored service to users.

The cookies used on Secret Natura’s website are: (completer com lista atual)

Questions and suggestions

Without compromising any other administrative or judicial resource, the user has the right to submit a complaint to the competent supervisory authority under the terms of the law, if he believes that the processing of his data by Secret Natura violates the legal regime.

The user may also contact Secret Natura on all issues related to the processing of his personal data and the exercise of the rights conferred on him by the applicable legislation and, in particular, referred to in this document, through the following contacts:

  • Email: info@secretnatura.com
  • Address: EN18 Quinta do Rio cp5405 Boidobra; 6200-293 Covilhã; Portugal

Secret Natura reserves the right to change these personal data processing terms at any time.

Final dispositions

In case of doubt or question related to your obligations under this Policy, any and all Secret Natura partners or guests should contact Secret Natura via email info@secretnatura.com